Earlier this year, I discovered that a fantastic Disney resource lives right here in our little college town. Kim is a Disney Vacation Planner, and I wanted to find out what that was like, and she was gracious enough to spend some time and answer some questions for us.
Tell us about yourself:
My name is Kim Bowers, I’m 43, married to my husband Tom for 20 years and have two kids. I grew up in Atlanta, went to school at the University of Georgia and graduated in 1991 with an Early Childhood Education degree.
Tell us about your job:
I provide fee-free booking and planning services for anyone planning a Disney vacation. My clients come to me because they are overwhelmed by the number of decisions that must be made when planning a trip to Walt Disney World, and they have a thousand questions! Which resort to choose? What time of year is best? etc.. I can help you plan your Walt Disney World, Disneyland, Disney Cruise, or any other Disney destination vacation.
I get to know them and what they want, and help them get the very best rates on the package that is just right for them. Then I help them plan out their itinerary. Going to Walt Disney World is not just another vacation – it’s a pilgrimage! People want everything to be magical – and they appreciate the insider guidance. I have several clients who come back to me because they know I stay up to date on everything, and I can fill them in about new attractions and make sure they get the best price. I’ve been doing this for 4 years now.
How did you get started?
After planning several trips for my family and friends, I realized I had a vast (some might say ridiculous) amount of knowledge and a knack for planning. Somehow I had become a walking travel guide! I just knew I could do the job. My background is in teaching preschool, which involves a lot of planning and of course, understanding kids, so I draw on those experiences a lot too. I loved the idea of having a profession that would keep me connected to Walt Disney World. I turned to the Internet to find out how I could become a travel agent and found Off To Neverland Travel. I applied, interviewed, and was hired as an independent contractor.
So, this isn’t a Disney company?
No. Off To Neverland Travel is an Earmarked agency. That means we are Authorized Disney Travel Planners. That affords us access to the very latest news resources and training. We book directly with Disney, and add our own special services at no extra charge.
Planning Disney vacations for my clients is a lot of fun because I put myself in their shoes and try to anticipate what they will need to know. So in my mind, I go to WDW a lot! And helping people make happy memories is very gratifying. I love to hear from my clients after they travel that my advice and guidance really made their trip run smoothly, or that a character meal I suggested was a highlight of their trip, and so on. It may sound corny but it is an honor to help families make memories that will last a lifetime.(Ed’s Note: It’s not corny, it’s kind of awesome)
One of my favorite things about my job is a service we provide called reservation monitoring. This is something that won’t happen if you book online or by calling Disney’s reservation line. Once a client books with me, I watch all the discounts that come along. And when one comes up that matches, I apply the savings or offer an upgrade. I can’t ever promise it will happen, but it does quite a bit. It’s not often you get a phone call from someone saying “Guess what you are going to save money!” So, it’s fun to do that!
Do you book other theme park vacations?
Honestly, I will but I prefer not to because other companies do not instill me with the confidence Disney does that my guests will be blown away by an all-round superior experience.(Ed’s Note: So true)
How many times a year do you visit the parks?
I visit 2-3 times a year for vacations or meetings (And no – I don’t get to go for free! )
What are your favorite places to visit when at Walt Disney World?
My favorite resorts are Disney’s Pop Century Resort because of the low price and the over-the-top Disney theme and service; and Disney’s Polynesian Resort for the tropical ambiance and location (right on the monorail, and you can see Cinderella Castle from the pool!).(Ed’s Note: Allow to me add the Polynesian’s great themeing, and the luau is my second favorite meal at Disney.)
I really like EPCOT, and its relatively relaxed pace. And there are so many neat little nooks and crannies to be found – especially in the World Showcase. I notice something new to me every time I visit. EPCOT is also home to Soarin’, my favorite attraction.
Crystal Palace for breakfast with Winnie the Pooh and friends is my whole family’s favorite place to eat. My husband calls it the epicenter of the happiest place on earth.
Do you have any advice for guests planning their Disney meals?
I can’t eat wheat, so normally it’s difficult for me to eat out. But at Walt Disney World, I have almost as many meal and snack options as everyone else and I don’t have to worry because the Disney chefs come out and speak to me personally and they are very knowledgeable and accommodating. They make a gluten-free brownie at Pop Century and several other restaurants that is even better than the regular kind. They also stock cookies and other goodies I, and others with wheat allergies, can enjoy while my family is having their treats. To me that is a very big deal!
Do you have a favorite place in the parks off the beaten path?
This won’t be off the beaten path for long because it is very new and people are just discovering it. You could easily spend a day in Magic Kingdom Park and not even know about this. “The Sorcerers of the Magic Kingdom” is an interactive game that takes you all over the park on a self guided quest with mysterious maps and magical playing cards to save the park from the Disney villains. My 10-year-old son and I tried it out in May of this year, and he loved it. The technology is very impressive. They have holographic-looking characters popping up in shop windows and such, and you can actually cast spells that make things happen. It’s very cool. (Interesting link about testing the experience)
What’s your favorite Disney movie?
My favorite classic Disney movie is Cinderella. It was my first theater movie when I was a kid. My mother had to drag me out because I laughed to hard at the mice! They are still my favorite part of the movie!
Tell us something no one knows about Disney from an insider’s perspective:
A Disney vacation can actually be relaxing, and you don’t have to go home exhausted ! There are many places to enjoy peace and quiet at Disney World! A lot of people make the mistake of cramming in so much activity they forget to relax. I try to help people find that balance so they go home refreshed.
Is there a Disney experience you’ve never done, but want to?
Aulani , the new resort in Hawaii is on my “someday” list!
Tell us about some of your most magical experiences helping plan a Disney vacation:
I’ve had the pleasure of working with several families whose Disney vacation is a celebration of life in the wake of a very difficult time. Hospice patients, cancer survivors, and others have come to me and said, “…life has been really hard this year. And we just need to get away, have a fun time making happy memories together,” or “We just realized that life is too short to put this off any longer.”
I handle all the little details so they can just go down there and enjoy. It really is an honor to help a family have a fun, relaxing, healing experience like that. And I can’t think of a better place for them to do that than Walt Disney World.
Many, many thanks to Kim for sharing. I can’t wait to call her to book our next trip!